Support & Help

A: To match with another user:

1. Open the NoteNote app
2. You'll see a 6-character matching code (e.g., "ABC123")
3. Share this code with your partner
4. Your partner enters your code in the "Enter Partner Code" field
5. Tap "Match" to create a connection
6. Once matched, you can start sharing notes!

Note: Matching codes expire after 30 seconds. If your code expires, tap the refresh button to generate a new one.

A: Yes! NoteNote supports QR code scanning:

1. Tap the QR code icon in the matching screen
2. Allow camera access when prompted
3. Point your camera at your partner's QR code
4. The app will automatically match you

A: Matches in NoteNote are temporary by design. You choose how long the match stays active:

• On the matching screen, select a duration between 1 and 12 hours
• The match automatically expires when the selected time ends

You can also manually end a match at any time by tapping "End Match".

A: NoteNote supports both text notes and drawings:

• Text Notes: Tap "Text" and type your message
• Drawings: Tap "Drawing" to open the drawing canvas. You can draw with your finger or Apple Pencil (if available)

Both types of notes are shared in real-time with your matched partner.

A: To receive push notifications:

1. Make sure you've granted notification permissions when the app first asked
2. Check your device Settings → NoteNote → Notifications
3. Ensure "Allow Notifications" is enabled
4. Make sure your device is connected to the internet

If you're still not receiving notifications, try restarting the app or your device.

A: The NoteNote widget shows your latest note on your home screen:

1. Long press on your home screen
2. Tap the "+" button in the top-left corner
3. Search for "NoteNote"
4. Select the widget size you prefer
5. Tap "Add Widget"

The widget automatically updates when you or your partner creates a new note.

A: Yes, you can delete your own notes:

1. Open the note you want to delete
2. Tap the delete button (trash icon)
3. Confirm the deletion

Note: You can only delete notes that you created. You cannot delete notes created by your partner.

A: When a match expires:

• The channel becomes inactive
• You can no longer send new notes to that partner
• Your note history may be removed from active systems after a period of time
• You can start a new match with the same or a different partner at any time

A: Yes, we take your privacy and security seriously:

• All data is encrypted in transit (HTTPS/TLS)
• Data is stored securely using Firebase (Google's secure cloud infrastructure)
• Only you and your matched partner can see your shared notes
• We do not share your data with third parties except as described in our Privacy Policy

A: NoteNote works on a per-device basis. If you install NoteNote on multiple devices, each device will have its own matches. Matches and notes are not synced automatically across your devices.